The phone is part of every business system and phone business is core of any business communications. Unfortunatly, many phone systems aren’t up to speed with the new phones. That’s a problem for businesses with highly mobile and remote staff, but there’s some good news. New telephone systems are coming onstream to manage the vast array of business needs of modern businesses.
The days when it was possible (or wise) to do business without a “workstation in your pocket” are long gone. If you have staff working around the world or around the country, you must have good communications systems to match your business systems.
This is a basic example of a working modern phone system workload for businesses:
- You have an executive in Dubai managing a contract.
- Your designers are in Shanghai.
- You’re in Sydney on a conference call with the contract, the executive and the designers.
- The issue is a component design specification alteration affecting contract performance.
With a good phone system, you can have the altered CAD design over to the contract in Dubai in about 3 seconds, with everyone in the loop and having their own copies of the new specs. There are no communications issues. A good result; everyone’s happy.
Everyone can see what’s happening. This is good business practice- Fast, collaborative, and efficient. It’s also the minimum standard for modern businesses.
Complex as this scenario sounds; it’s typical of the realities that the new business phone systems are designed to handle with ease. The real challenge for phone systems is to keep up with the speed of business.
Better Phone Systems Equal Better Business
The fact is that business phone systems are now both business administration systems and business communications systems. They have to carry out both roles flawlessly and efficiently. The new phone systems are designed to manage both quality and quantity of business.
The new phone systems reflect a shift from the old volume based phone management approach to far more flexible and adaptable systems.
These are the fundamental features of new phone system technology:
- Organizational- New phone software called “contact centre software” are able to handle and organize complex phone requirements with ease. It’s possible to configure business systems for “cloud” communications and multiple system requirements like VOIP, video calls and other emerging business technologies.
- System configurations- With the software comes new physical assets for phone systems, most notably “private servers”. These are dedicated phone servers and are the new design solution for streamlining call management. Like computer and internet servers, they manage the phone system’s requirements and are fully configurable to business needs.
If you’re getting the impression that these basic system features are designed to manage future phone system upgrades and expansions, you’re quite right. These new phone systems are all-purpose, high capacity systems intended to cope with a world of diversifying communications requirements.
The business economics are also designed for the future. The great news for businesses is that they can also be managed easily in-house. They’re quite cheap to install, usually charged on a per user basis with reductions for large numbers of users.
If you’re looking to upgrade your system, explore the possibilities, because you’ll find the new phone systems are extremely cost-effective.